Refund & Return policy
Overview
At Proxy Planet, every product is made to order and produced specifically for you.
Because of this, we generally do not accept returns, exchanges, or refunds once an order has been placed and production has begun.
However, if there’s an issue with your order, we’ll always do our best to make it right.
Damaged, Defective or Incorrect Items
If your item arrives damaged, misprinted, defective, or you receive the wrong product, please contact us within 7 daysof delivery at info@proxyplanet.com.au (replace with your email) and include:
- Your order number
- Clear photos of the product and packaging
- A brief description of the issue
We’ll review your claim and, if approved, provide a replacement or full refund at no additional cost.
Lost Orders or Delivery Issues
If your order is lost in transit or has not arrived within the estimated delivery timeframe, please contact us.
We’ll investigate the shipment with our delivery partner and, if the parcel is confirmed as lost, we’ll either send a replacement or issue a full refund.
Order Changes & Cancellations
As our products are printed and prepared to order, we cannot guarantee changes or cancellations once production has begun.
If you need to change or cancel your order, please contact us as soon as possible. If production has not yet started, we’ll do our best to accommodate your request.
Non-Returnable Items
Due to the made-to-order nature of our products, we cannot accept returns for:
- Custom or personalised products
- Print-on-demand Commander decks
- Proxy cards and custom card sets
- Playmats, sleeves, deck boxes, or other made-to-order accessories
Change of Mind
We do not offer refunds or exchanges for change of mind, incorrect selections, or ordering the wrong product. Please review your order carefully before completing your purchase.
Refund Processing
If a refund is approved, it will be issued to your original payment method.
Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.
Contact Us
If you have any questions regarding your order, please contact us at:
Email: info@proxyplanetshop.com (replace with your actual support email)
We’re always happy to help and will work with you to resolve any issues as quickly as possible.